# Sprinklr (CXM) Q2 2026 Financial Results Summary
**Release Date:** September 3, 2025
Sprinklr (NYSE: CXM), a unified customer experience management platform, has released its financial results for the second quarter of fiscal 2026, which ended on July 31, 2025. Below is a summary of the key metrics and developments from this quarter.
## Financial Highlights
– **Total Revenue:**
– $212.0 million, an increase of **8%** year-over-year (Q2 FY 2025: $197.2 million)
– **Subscription Revenue:**
– $188.5 million, up **6%** year-over-year (Q2 FY 2025: $177.9 million)
– **Operating Income:**
– GAAP operating income reached $16.3 million, compared to an operating loss of $0.1 million in Q2 FY 2025.
– Non-GAAP operating income was $38.2 million, up from $19.6 million year-over-year.
– **Operating Margins:**
– GAAP operating margin at **8%** compared to **0%** in Q2 FY 2025.
– Non-GAAP operating margin at **18%**, an increase from **10%** in Q2 FY 2025.
– **Net Income:**
– GAAP net income per share (diluted) was $0.05, improved from $0.01 in the same quarter last year.
– Non-GAAP net income per share (diluted) was $0.13, up from $0.08 year-over-year.
– **Cash Flow:**
– Net cash provided by operating activities was $34.8 million.
– Free cash flow stood at $29.8 million.
– **Remaining Performance Obligations (RPO):**
– RPO increased by **4%**, current RPO (cRPO) ascended by **7%** year-over-year.
– **Customer Growth:**
– The number of customers contributing $1 million or more in revenue increased to 149, up by 3 customers quarter-over-quarter.
## Key Leadership Changes
– **Scott Millard** has been appointed as Chief Revenue Officer, effective September 22, 2025. He joins from Dell Technologies and has extensive experience in driving growth.
– **Manish Sarin**, the Chief Financial Officer, will be departing Sprinklr on September 19, 2025, after three and a half years with the company.
## Cash Position
– As of July 31, 2025, total cash, cash equivalents, and marketable securities stood at **$474.0 million**.
## Future Guidance
For the third fiscal quarter ending October 31, 2025:
– Expected subscription revenue between **$186 million** and **$187 million**.
– Anticipated total revenue between **$209 million** and **$210 million**.
– Non-GAAP operating income projected to be between **$28.5 million** and **$29.5 million**.
– Non-GAAP net income per share expected to be approximately **$0.09**.
For the full fiscal year ending January 31, 2026:
– Projected subscription revenue between **$746 million** and **$748 million**.
– Total revenue estimated between **$837 million** and **$839 million**.
– Non-GAAP operating income forecasted between **$131 million** and **$133 million**.
– Non-GAAP net income per share anticipated between **$0.42** and **$0.43**.
## Additional Information
– Sprinklr has not declared a quarterly dividend nor announced any share buyback plans in this report.
– As a reminder, the company emphasizes that its non-GAAP financial measures provide additional insights into its performance, despite limitations in their comparability with GAAP measures.
Overall, Sprinklr’s Q2 performance indicates steady growth across key financial metrics, strategic leadership appointments, and a strong cash position to support future endeavors.
| Sprinklr, Inc. Condensed Consolidated Statements of Operations | (in thousands, except per share data) | (unaudited) | Three Months Ended July 31, | Six Months Ended July 31, | Revenue: | 2025 | 2024 | 2025 | 2024 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Subscription | $188,473 | $177,859 | $372,600 | $355,222 | Professional services | $23,567 | $19,349 | $44,940 | $37,944 | Total revenue | $212,040 | $197,208 | $417,540 | $393,166 | Costs of revenue: | Costs of subscription(1) | $43,177 | $34,306 | $85,363 | $66,876 | Costs of professional services(1) | $24,261 | $19,661 | $44,706 | $38,216 | Total costs of revenue | $67,438 | $53,967 | $130,069 | $105,092 | Gross profit | $144,602 | $143,241 | $287,471 | $288,074 | Operating expense: | Research and development(1) | $23,162 | $23,226 | $45,973 | $45,765 | Sales and marketing(1) | $70,583 | $77,490 | $141,654 | $164,974 | General and administrative(1) | $35,569 | $38,782 | $69,998 | $67,883 | Restructuring(1) | -$984 | $3,830 | $15,329 | $3,830 | Total operating expense | $128,330 | $143,328 | $272,954 | $282,452 | Operating income (loss) | $16,272 | -$87 | $14,517 | $5,622 | Other income, net | $7,469 | $6,414 | $14,399 | $13,914 | Income before provision for income taxes | $23,741 | $6,327 | $28,916 | $19,536 | Provision for income taxes | $11,126 | $4,486 | $17,869 | $7,061 | Net income | $12,615 | $1,841 | $11,047 | $12,475 | Net income per share, basic | $0.05 | $0.01 | $0.04 | $0.05 | Weighted average shares used in computing net income per share, basic | 254,391 | 260,830 | 255,501 | 266,187 | Net income per share, diluted | $0.05 | $0.01 | $0.04 | $0.04 | Weighted average shares used in computing net income per share, diluted | 263,201 | 271,934 | 264,442 | 279,695 |
| Sprinklr, Inc. Condensed Consolidated Balance Sheets | (in thousands) | (unaudited) | Assets | July 31, | January 31, | Current assets: | 2025 | 2025 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Cash and cash equivalents | $125,365 | $145,270 | Marketable securities | $348,626 | $338,189 | Accounts receivable, net of allowance of $9.1 million and $8.1 million, | $202,473 | $285,656 | respectively | Prepaid expenses and other current assets | $90,712 | $84,982 | Total current assets | $767,176 | $854,097 | Property and equipment, net | $31,599 | $31,591 | Goodwill and other intangible assets | $50,155 | $49,957 | Operating lease right-of-use assets | $44,318 | $44,626 | Deferred tax asset, non-current | $80,695 | $90,369 | Other non-current assets | $112,170 | $113,559 | Total assets | $1,086,113 | $1,184,199 | Liabilities and stockholders’ equity | Liabilities | Current liabilities: | Accounts payable | $28,260 | $27,353 | Accrued expenses and other current liabilities | $62,210 | $79,285 | Operating lease liabilities, current | $8,395 | $7,462 | Deferred revenue | $395,059 | $403,483 | Total current liabilities | $493,924 | $517,583 | Deferred revenue, non-current | $2,020 | $6,276 | Operating lease liabilities, non-current | $39,817 | $41,243 | Other liabilities, non-current | $6,915 | $7,034 | Total liabilities | $542,676 | $572,136 | Commitments and contingencies | Stockholders’ equity | Class A common stock | $4 | $4 | Class B common stock | $3 | $4 | Treasury stock | -$23,831 | -$23,831 | Additional paid-in capital | $1,328,449 | $1,268,920 | Accumulated other comprehensive loss | -$4,742 | -$6,969 | Accumulated deficit | -$756,446 | -$626,065 | Total stockholders’ equity | $543,437 | $612,063 | Total liabilities and stockholders’ equity | $1,086,113 | $1,184,199 |
